IT Service Desk Analyst with French & English

Bibby Financial Services Sp. z o.o. is part of the international Bibby Line Group, which has been operating continuously since 1807. We are a global provider of financing for the SME sector, operating in Europe and Asia. We have been present in Poland since 2002 and are one of the largest independent companies offering factoring and solutions supporting corporate liquidity. We create a stable organization with a strong international background and a culture based on partnership. We are an equal opportunity employer. Our company is a perfect place for people who are focused on action, value stable employment and a family atmosphere, make decisions with courage and like challenges. We are looking for the following to join our IT team:

IT Service Desk Analyst with French & English

(f/m/n)

Lokalizacja: Warszawa

As a 1st Line Analyst with French and English you are going to deliver high class IT support and help to BFS staff and customers. Specific responsibilities of ITSD include Incident Management and Service Request Fulfilment.

Our requirements:

• Experience in an IT Support environment

• Excellent Customer Service skills with the desire to exceed customer expectations

• Excellent Telephone manner

• Experience with Outlook and Microsoft Exchange

• Methodical approach to capturing and recording information

• Understanding of basic concepts of support for desktops and laptops

• Understanding of Active Directory

• Ability to think logically and follow a technical procedure to diagnose and resolve an issue

• Ability to work as part of a Team

• Ability to work effectively under pressure

• Desire to learn about the IT environment

• Candidates must speak and write fluent: French, English and Polish to enable effective communication with internal and external BFS customers

  
  

Key responsibilities:

• To log, manage and resolve in a timely manner all Incidents and Service Requests following agreed standards and procedures

• To use a knowledge base to obtain information and perform basic troubleshooting to capture information and where possible resolve an Incident

• To escalate Incidents and Requests to 2nd and 3rd Line Teams as required

• To communicate regularly and effectively to End User on the status of their tickets

• To manage tickets raised with 3rd party vendors or resolver groups

• To assist in the management of a knowledge base detailing resolutions and Work Instructions for common issues and requests

• To apply the principles of IT Security in order to protect the Bibby environment in the event of un-authorized or fraudulent requests or security threats

• To continually build knowledge and adapt to new services and changes to procedure

What we offer:

• employment contract 

• bonus system

• ability to work in a hybrid model 

• 26 days of annual leave regardless of the length of employment

• development opportunities 

• benefit package: e.g. medical care, group insurance, co-financing of Multisport Benefit cards, free online language learning (English, German, Spanish, Italian), 3 days paid for volunteering per year, 1 additional day off per year by decision of the Management Board

• good location of the office (near Warsaw Western Railway Station