Knowledge Administrator (with French)

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure effective and up-to-date knowledge and information for all international internal as well as external Operation units. Apply if you want to be part of an open, tolerant and colorful corporate culture and make your own contribution to it.

Your task

You will create working instructions and review/update those on a regular basis. Furthermore, you will communicate updates/changes to working instructions to inhouse units and service providers. You will collaborate with training and quality management as well as work on projects to ensure operational readiness in case of new processes and procedures that are implemented. You are the interface with marketing/commercial to update information in the knowledge management tool.

Your contribution

With the responsibility to ensure that agents read/understand working instructions, you will shape the future international CCM.

Your environment

Customer Care Management is an international matrix organization in which you will work together with colleagues from France, Germany, Italy and Poland.

Your freedom

If you have a passion for Customer Service, enjoy flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

What you bring along

Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do".

Ideally, you also bring the following with you:

Your education

You have successfully completed studies or a professional training.

Your experience

You are experienced in handling a high volume of information/documents and can derive and create simplified information (e.g. working instructions, news, general information) for Customer Agents.

Your skills

You have a minimum B2-level English proficiency as well as a minimum B2-level French and the creativity and adaptability to find the right way to communicate knowledge ( e.g. create a diagram, decision tree). You also have strong written and verbal communication skills.

Your soft skills

You are able to work in a structured manner and you have an operational excellence mind based on the customer knowledge.