KPI & Business Analyst

Main information  

Location: Łódź 

Type of contract: contract of employment 

Working mode: hybrid 

This is what your job entails

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation! 

Your Role: 

You will provide regular reports to stakeholders including comments. Therefor you will continously develop the planning models and cost reportings as well as evaluate methodologies and execute monthly cost monitoring. In addition you will also evaluate business cases and analyze the monthly cost development. The internal exchange on the various topics regarding costs rounds off your tasks as a key contact. 

Your Contribution: 

With the responsibility to indentify saving potentials in collaboration with international Customer Care Management (CCM) stakeholders you will shape the international CCM. 

Your Environment: 

Customer Care Management is an international matrix organization in which you will work together with colleagues from France, Germany, Italy and Poland. 

Your Freedom: 

If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape. 

What You Bring: 

Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you: 

Your Education: 

You have successfully completed a study or a professional training. 

Your Experience: 

You are experienced in controlling procedures and reports within Customer Care Management. You are proficient in understanding relevant KPIs and interdependencies among cost figures. Also, you are skilled in data analytics. 

Your Skills: 

You have a minimum B2-level English proficiency and very good Excel skills. Also, you have analytical and numerical skills as well as conceptual skills and persuasion power. Good communication skills and an independent and structured way of working round off your profile. 

Your Soft Skills: 

You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. 

Your tools: 

You will work with Qlik Sense, SAP ERP FI and Excel.