KPI & Forecast Coordinator

This is what your job entails

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world.

We need you to standardize processes and drive innovation!

Your task:

You will create long/mid/short term forecast plans for calls and workload over all contact channels and provision relevant dashboards and reports for KPI monitoring and analysis. Furthermore you will analyse performance and operational KPI-fulfillment which prepare tactical and strategic decision based on forecast and/or data analytics. With the responsibility for the different data sources, you will assure the data quality.

Your contribution:

With the responsibility to create and provision regularly the forecast and improve the forecast accuracy as well as analyzing and reporting Customer Service KPI, you will shape the international CCM.

Your environment:

Customer Care Management is an international matrix organization in which you will work together with colleagues from France, Germany, Italy and Poland.

Your freedoms:

If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

What you bring along

Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do".

Ideally, you also bring the following with you:

Your education:

You have successfully completed a study or a professional training.

Your experience:

You are experienced in understanding of relevant KPI and interdependencies of different contact-channels of Customer Service. You are proficient to proceed with root-cause analytics and to derive options for improvement. Also you are skilled in data analytics.

Your skills:

You have a minimum B2-level English proficiency and very good Excel skills. Also you have analytical and numerical skills as well as conceptual skills and persuasion power. Good communication skills and an independent and structured way of working round off your profile.

Your softskills:

You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment.

Your tools:

You will work with Qlik Sense, Jira and Excel.

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!