Quality Administrator

Position: Quality Administrator

Short description:

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure qualitatively operational control and to continuously improve customer satisfaction.

Main information

Location: Łódź

Type of contract: contract of employment (replacement employment contract – up to the end of 2025), part-time

Working mode: hybrid

Your responsibilities

• As a Quality Administrator, you will play an important role in ensuring the quality and effectiveness of our operations.
• Your tasks will include performing regular quality control and quality-based coaching with agents or service providers’ quality responsible, helping them maintain high standards of performance.
• You will work closely with your colleagues to share insights with service provider representatives, aiming to improve overall service quality.
• Monitoring critical tasks and newly implemented processes will also be part of your role, as you provide necessary feedback on these processes based on the company's needs.
• You will be responsible for distributing regular reports, automating this process whenever possible to enhance efficiency.
• You will significantly contribute to our commitment to quality and customer satisfaction, collaborating with various teams to drive continuous improvement.
• CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy and Poland.

Our requirements

• Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do".
• You have successfully completed a bachelor's or graduate degree with a business or communication orientation.
• You are experienced in quality assurance methods and tools as well as customer care processes. You understand relevant quality KPI and interdependencies.
• You have a minimum B2-level English proficiency and a good Office 365 knowledge. Knowledge of other preferred languages, such as Dutch, is an advantage.
• You should have a keen customer focus, ensuring that all actions and decisions prioritise the needs and experiences of our customers.
• You are well experienced and enjoy working in an intercultural team setup.
• You thrive to work in a high-paced, sometimes stressful, and changing environment.
• Strong communication and collaboration skills are crucial, as you will be working closely with various teams and stakeholders.
• In general, you are very quick in understanding processes and quality framework

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Co-financing for meals at the office.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Other social benefits.
• Seniority awards.