Market & Customer Intelligence Expert

We are seeking a Market & Customer Intelligence Expert to analyze markets, competitors, and customer feedback, delivering actionable insights that strengthen Britenet's competitive edge. This role offers a unique opportunity to shape strategic initiatives and drive impactful decisions through data-driven analysis.

Our expectations

• A minimum of 5 years of experience in market intelligence, competitive analysis, or a similar analytical role.
• Experience in the IT sector.
• Strong command of both written and spoken English, enabling effective communication in a professional environment and collaboration with international teams.
• Proven track record of collaborating with analyst firms, market research agencies, or industry data providers.
• Hands-on experience with customer feedback programs (e.g., NPS, CSAT).
• Advanced understanding of market analysis tools and frameworks.
• Proficiency in working with datasets and reports to extract actionable insights.
• Familiarity with CRM platforms (e.g., HubSpot, Salesforce) and analytics tools (e.g., Power BI).
• Excellent ability to interpret data to uncover trends and opportunities.
• Focusing on insights that drive growth.
• Communicating results at all levels, including strong presentation skills.
• Ability to build strong relationships between teams.
• Proactivity and an open mind.

Main responsibilities

1. Market Intelligence.

• Investigate market size, identify market trends, and opportunities by purchasing relevant datasets and reports.
• Identify and interpret targeting opportunities by mapping market dynamics.
• Prepare recommendations and share with key stakeholders like senior management, sales, marketing and product management.

2. Competitive Analysis.

• Acquire and analyze data on competitors through market reports, relationships with analyst firms, and competitive benchmarking.
• Conduct in-depth commercial benchmarking to identify strengths, weaknesses, and opportunities relative to competitors.
• Provide actionable recommendations based on findings to support sales and marketing strategies.
• Prepare recommendations.

3. Customer Intelligence.

• Manage a scoring program (e.g. Net Promoter Score (NPS) and Customer Satisfaction (CSAT) with a supplier, ensuring regular measurement and actionable follow-ups.
• Organize and own the Customer Advisory Board, facilitating meaningful engagement to capture customer feedback and align offerings to customer needs.
• Prepare recommendations.

4. Reporting & Collaboration.

• Present findings and recommendations in clear, compelling formats to stakeholders, ensuring data is understood and actionable.
• Collaborate closely with sales, marketing, and product teams to align insights with organizational objectives.