Supervisor

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Join us as an Alternative Transfer Agency Shareholder Services Supervisor

Brown Brothers Harriman is currently recruiting Transfer Agency Shareholder Services Supervisor in the Alternatives Department. In this position, you will be responsible for day to day managing of key Transfer Agent client relationships and provide an escalation point for service issues, as well as producing various internal and client reports on an ongoing basis. The incumbent will be evaluated on their ability to perform these functions in a controlled and efficient manner while maintaining high client satisfaction. Achieving this will require leadership, initiative, creativity, strong communication skills, management skills including delegation and the ability to instill enthusiasm and commitment among team members.

Some of your key responsibilities include:

• Working closely with the TA SHS Team Leader and Investor Relationship Manager to establish and document service standards and procedures for TA clients
• Assisting with the creation, maintenance and publication TA Operational Guides for all clients
• Developing expertise in changing industry initiatives (attend to presentations, work sessions & personal effort) and educate clients continually through presentations
• Establishing solid contacts with all areas and all levels at clients’ organizations as well as inter departmental
• Reviewing and discussing any client related issues requiring escalation with the Investor Relationship
• Managers and TA Management
• Proactively manage TA client relationships
• Co-ordinating and ensuring timely, accurate and complete set-up of new funds and share classes
• Co-ordinating activities across various locations for clients that operate under the Global TA Service Model

What We Offer:

• 2 additional days added to your holiday calendar for Culture Celebration and Community Service
• Private medical care for you and your family
• Life Insurance
• Hybrid Working Opportunities
• Professional trainings and qualification support
• Thrive Wellbeing Program
• Online benefit platform
• Contracts for an indefinite period of time with no probation period

Qualifications:

• Ideally 3-5 years’ experience in transfer agency or the funds industry and supervisory experience
• Deep understanding of the Alternative financial services industry and knowledge of current industry initiatives
• The ability to foster strong team spirit, to develop and mentor and effectively manage available resources