Customer Service Specialist with Dutch

As a Customer Service Specialist, you will play a key role in supporting our growing customer operations across crucial European markets. You will manage key data entry tasks, including order entries, invoicing, customer creation, stock allocations, and credits, all while working in a fast-paced and dynamic environment. We’re looking for someone who is flexible, eager to learn new systems, and excited to support operations in multiple countries. If you’re self-sufficient, have a strong work ethic, and are passionate about providing excellent service, we’d love to have you on board!

🕘 Please note: This position follows a standard weekday schedule - no evening shifts, no weekend work. Typical working hours are 8:00–16:00 or 9:00–17:00. Additionally, this position allows remote work from Poland with occasional visits to our Kraków office (once per month or for meetings with leadership).

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Process customer orders, returns, credit notes, and invoices accurately in the ERP system
• Monitor order fulfillment, proactively communicate delays, and support consignment stock reconciliation
• Collaborate with internal teams (Sales, Logistics, Finance) to resolve issues and ensure customer satisfaction
• Maintain accurate records of interactions in CRM/ERP and handle basic admin tasks related to the order-to-cash cycle
• Identify areas for process improvement and escalate any workload or priority concerns to the manager

Requirements:

• Fluency in English + Dutch
• Minimum 1 year of experience in Customer Service
• Proficiency in MS Office Suite (including excel)
• Familiarity with ERP and CRM systems (particularly in order-to-cash)
• Strong communication skills with the ability to maintain a positive tone, manage multiple priorities, and stay composed under pressure
• Excellent time management skills
• Exceptional attention to detail and a high level of accuracy

What we Offer?

• Private healthcare coverage with Medicover, ensuring your well-being and peace of mind.
• MultiSport Card, supporting an active and healthy lifestyle.
• MultiLife: Access to additional benefits such as language courses, medical diagnostic packages, Legimi (e-book subscription), and consultations with psychologists or dietitians.
• Opportunities to enjoy workcations, providing flexibility to work from different locations while staying connected with your team.
• A chance to contribute to our rapidly growing Center of Excellence in Poland, while benefiting from an international company culture with US headquarters.