C2C Collections Process Expert

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

In this role you will manage contracts daily including operations and finance and complex operational issues and will be responsible for profitability and productivity of the contract. You will continuously improve the service by identifying potential risks and resolving them through innovative reliable tools and methodology deployed by motivated staff. You will constantly explore opportunities for account development.   

YOUR TASKS

• Ultimate owner of the performance of their account, focused on performance improvements and KPI achievement 
• Reduce the amount of exceptions and rework on an ongoing basis by analyzing volumes, exceptions and then recommending root cause- Drives DGEM automation and best practice at all levels 
• Focused on maximizing automation at the core of all roles within the team  
• Outstanding communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes 
• Outstanding negotiation skills that deliver the desired result in complex scenarios 
• Influencing and persuading key stakeholders 
• Responsible for the execution of the Collections activities undertaken on behalf of the client across one or more client teams 
• Sets forth the new process and team targets that drive collections, customer experience, and value to the client. Has an end to end vision of the overall O2C objectives and synergies between the teams 
• Resolve all customer escalations that can be handled within the DoA of the engagement, and drives the resolution of escalation, in collaboration with the client, through conference calls with customers, billing teams, sales teams, and other client and customer contacts. Takes ownership in driving issues to resolution.  
• Looks strategically at business rules, dynamic strategies, and works with reporting an insights teams to develop predictive analysis. Also works with technology teams to ensure a maximized level of automation across all processing and interaction roles.  
• Provides mentoring to team as needed and conducts “no stripes” meetings with teams. Creates a strong team collections culture.  

YOUR PROFILE

• Demonstrate an extended ability to think outside of the box and challenge convention 
• Have strong understanding of business context for the analyzed data, can draw insights and makes relevant recommendations to drive process improvements 
• Construct analysis of information that conveys the salient facts in a clear, unambiguous way to a variety of audiences to drive, decision making and process improvements 
• Be able to have senior level conversation with the client in the business context utilizing outcomes of the analysis performed 
• Have good understanding of the business, its’s volatilities and the impact on organizational finances and service. Demonstrates critical thinking associated with managing risk 
• Manage continuous improvement agenda and innovation within the engagement offering commercial benefit and operational efficiency 
• Drives the continuous improvement culture within the delivery team to drive further productivity as well as value for Client 
• Encourage, support, and enable individuals, exploring new ways to engage them and help identify the greater contributions they can make to the business. 
• Sets and communicates vision, goals and objectives in an inspiring and motivational manner and ensures staff have career and development plans and that these are achievable. 
• At least 4 years of experience in Collection

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award- to winning development programssupport your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies. 
• Power to build a sustainable, more inclusive future: Be the change and engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 

Apply now!