Collections&Disputes Specialist(Italian)

Collections & Disputes Specialist with Italian

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

• Fluent knowledge of English and Italian languages (C1 level)
• Previous experience working in Collections/O2C department
• Problem solving skills and good attention to details
• Very good customer service skills and client-focus attitude
• Good knowledge of Microsoft Excel and SAP
• Bachelor degree or a student status

What duties will help you grow?

You’ll become a part of our O2C department and provide help with its daily tasks, such as:

• Coding and clearing deductions
• Researching dispute and deductions validity and providing proof to support collection efforts
• Reconciling accounts
• Identifying root cause of frequently occurring deductions and disputes
• Negotiating, implementing and documenting payment solutions with customers
• Building and maintaining strong relationships with external customers

What have we prepared for you?

Personal and professional development:

• Development programs, external courses, education & certificates co-funding

• NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.

Our legendary atmosphere:

• We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!

A lot of benefits:

• Possibility to work in terms of Flexible Work Policy, which include work in a hybrid model, flexible working hours, equipment package and more.

• Private medical care, which can be extended by a package of dental services purchased on preferential terms.

• Private life insurance which can be extended by oncology package purchased on preferential terms.

• Referral bonuses for recommending your friends to Capgemini.

• Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).

• Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.

Do you want to get to know us better? Watch a short video: Who are we statistically at Capgemini Poland in 2022?

Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).