Collections Advisor

Your responsibilities

• Handling outbound / inbound calls
• Requesting payment from the customers with overdue bills
• Assisting customers in financial hardship, providing options and solutions to reduce their arrears
• Dealing with some of our more vulnerable customers and their complex needs
• Accurately record all contact interactions on systems in line with expected process

Our requirements

• Very good level of English – C1 level
• Customer service or collections experience (min. 8 months)
• Very good organisational skills
• Required to attend full time on-site training (first 6 weeks)
• Able to work shifts between 9am – 21pm (Monday to Friday) in hybrid model (2 days from home, 3 days from our office)

What we offer

• LuxMed medical healthcare
• Generali group insurance 
• Multisport or MultiKafeteria benefit systems 
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
• An extra day off for voluntary activities close to your heart 
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. 
• Opportunity to become one of the Internal Trainers 
• Career path framework 

About Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.