Technical Support Specialist with French

Becoming a Customer Service Agent at Capita:

As a Customer Service Agent at Capita you will be joining a team of dedicated individuals supporting our Telecoms clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment.

What you’ll be doing:

• Supporting customer through different channels (inbound calls and messages)
• Analysing and solving customer’s’ queries
• Sharing information on administrative and technical requests (products, invoices, etc.)
• Making changes to the system
• Forwarding faults or calls to other departments.
• Upselling and promoting products.

Skills you need to succeed:

• French at C1 level or above
• Customer oriented attitude
• Excellent organizational and communication skills
• Good knowledge of MS Office
• Willingness to work in shifts: 5 days a week, 40 hours (7am-10pm, Monday-Sunday)
• Willingness to work on the basis of a mandate contract for a period of two weeks. The next contract is an employment contract for an indefinite period.

What’s in it for you:

• Employee Assistance Program for employees and their families (psychological support)
• An extra day off for voluntary activities close to your heart
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Opportunity to become one of the Internal Trainers
• Career path framework
• A multinational environment with strong ties to Swiss business culture
• LuxMed medical healthcare and Generali group insurance
• Multisport Plus / Classic or MultiKafeteria benefit systems
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)