Tracing Specialist (m/f/d)

Every day, our teams help bring clarity where information is missing - and as our work grows, so does our team. Behind every search is a real person, a real question, and sometimes a family trying to settle important matters. Your role is to carefully piece together information, verify details, and make sure the right answers reach the right people. It’s focused, responsible work that values accuracy, empathy, and ownership - done in a growing team where your contribution genuinely matters.

Job Description

What you will be doing:

• Processing individual searches to confirm current address details for the client's customers.

• Processing forensic tracing that includes complex searches.

• Processing individual searches to confirm address details for executors or family members of the client's deceased customers.

• Ordering and verifying documents necessary to process deceased tracing projects.

• Delivering high-quality tracing and data solutions for our clients.

• Managing your own workload to meet productivity, quality, and regulatory targets.

• Following established policies and procedures to ensure compliance and accuracy.

Required skills :

• Level of English C1

• Knowledge of Polish would be a plus

• Excellent interpersonal and organisational skills

• Analytical with a keen eye for detail. Must be able to identify relevant information from a wealth of data held across a variety of sources.

• Skilled in the use of core MS Office products, Word and Excel

• Research ability

What’s in it for you:

• Mental Health Helpline and Employee Assistance Program - psychological, psychotherapeutic, and coaching support for you and your family.

• An extra day off for voluntary activities close to your heart

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Opportunity to become one of the Internal Trainers

• A multinational environment with strong ties to UK business culture

• LuxMed medical healthcare and Generali group insurance

• Multisport Plus / Classic or MultiKafeteria benefit systems

• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

What we hope you’ll do next:

Click ‘Apply now’ to fill out our short application form, so that we can find out more about you.

About Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.