Change Team Manager

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Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

We are looking for Change Team Manager within Securities Services Operations who will lead a team of Project Managers supporting client changes initiatives within Middle Office business. This role is critical in helping to shape and drive process change across the group. Role requires great analytical skills in order to filter, prioritize and validate complex challenges across multiple stakeholders. Strong communication  and diplomacy skills are required, along with the ability to  assume formal leadership role for a team of Project Management (around 10 individuals). High professionalism is expected on this role since our clients are international investment institutions with global presence on the markets.

Responsibilities:

• Lead, coordinate and successfully implement multiple projects/programs across Operations, in cooperation with our Product, Technology partners and our clients

• Formulate detailed project plans, analysis of effort, cost and impact on various Citi businesses to ensure timely execution and mitigate potential risks

• Support in analysis & oversight of proposed system changes to assure smooth projects implementation

• Build and manage an effective team (8 individuals)

• Support individual Development plan to foster team career growth

• Creates group goals to meet Key Performance Indicators

• Take proactive actions targeted at minimizing and mitigating implementation risk

• Drive improvement and competitive differentiation by proposing and implementing innovative solutions

Requirements:

• At least 5 years of experience in Project Management or in operational improvements areas (e.g. Lean, reengineering programs); expertise in project methodologies and tools

• Team management experience

• Experience in driving projects with external clients

• Experience of working with asset management clients on a variety of investment fund vehicles (e.g. OEICS, Segregated) or Securities Services operations (desirable)

• Ability to work in fast paced environment under tight contractual deadlines

• An understanding of financial market and eagerness to grasp Operations business

• Understanding of PMBOK standard and/or PMP certification is advantageous

• Excellent command of English

• Proven ability to independently prioritize tasks and manage own/others capacity

What would you get in return?

• Competitive salary; annual salary review; discretionary annual performance bonus

• A challenging work environment where you can collaborate with global teams & clients to contribute to critical banking applications

• A great environment for learning new technology and tools

• Exposure to variety of products offered on financial market such as Fund Accounting, Middle Office, Custody, Transfer Agent, Trustee and others

• Opportunity to work in hybrid mode

• Social benefits (e.g. private healthcare care, employee pension plan, benefit system, life insurance)

• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with

• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

Would you like to contribute to our mission of enabling Growth and Progress? Then your place is here!

Join Change Management department within the Citi Solutions Center Poland to have unique opportunity to progress your career with the largest financial services institution in the world.