Head of Risk & Control for Global Cards Operations - Operational Risk Group Manager, SVP

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s TTS Payments Operations Risk & Control Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The TTS Payments Operations Risk & Control team is responsible for the successful execution of the global payments risk and control strategy and provides oversight & support to the TTS Payments Operations business with regards to the adherence to process related controls / policy requirements and the effectiveness of the controls by means of reviews/test programs, and review of reported data for underlying themes and trends. In addition, the Payments Operations team will engage with Business and other 1st, 2nd and 3rd line stakeholders to ensure consistency across the Payments Risk landscape.

The purpose and objective of this role will focus on the establishment of a strong Controls framework, provision of ongoing controls oversight and support, monitoring of the related key risk indicators and reporting, as well as ensuring adherence to all relevant policies and standards for the Cards Business Globally.

Within this team the Operational Risk Group Manager is accountable for management of Risk & Control for Global Cards Operations and the successful execution of the global payments risk and controls strategy. Leads and directs a team of professionals. Requires a comprehensive understanding of the Payments Business and Payments Risk & Controls areas.

What you’ll do:

• Responsible for managing Global Cards Operations Risk & Control
• Manage the risk and controls within the Cards Operations lifecycle. Ensure known issues are captured with action plans
• Ensure the Cards Operations MCA appropriately captures the Risks, Controls and severity
• Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation and management of operational risk events
• Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes.
• Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
• Shape and define governance model for Global Cards Operations Risk that covers sub product and cluster oversight
• Lead conformance reviews across Global Cards Operations.
• Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
• Prepare reports for senior management
• Support stakeholders and provide guidance on escalation of operational risk events to make sure that actions can be taken that reduce or avoid the impact of these events, and to inform other stakeholders, in line with Citi Escalation Policy
• Provides control advice and guidance to the Cards Operations organization
• Communicates guidance and training of new requirements
• Identify and raise issues within the business. Mitigates those risks and ensures appropriate approval and visibility within the organization.
• Create and track Key Risk Indicators, metric triggers and thresholds in order to identify and communicate any emerging issues and develop action plans with the business owners.
• Stays current in understanding existing risks and analysis of emerging risks across the business
• Oversee the implementation of operational risk policies, standards and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
• Be fully up to date and familiar with relevant Citi Policies and standards
• Represent the Business in reviews conducted by 2nd, 3rd LoD and external Auditors. Ensure timelines and quality of deliverables
• Develop and maintain a robust Risk & Control program to support Global Cards Operations.

What we’ll need from you:

• 10-15 years relevant experience
• Significant experience in Operational Risk and/or Cards and/or Payment Operations
• Ability to manage through influence to drive implementation across a global organization
• Knowledge of business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting and policy requirements
• Outstanding communication and presentation skills required.
• Track record leading Control related projects and programs.
• Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior leaders both in the business, corporate functions as well as the Operations, Business and Technology environments
• Ability to produce results against tight deadlines and navigate ambiguity
• Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave) 
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources 
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.