Sales Operations / Billing Specialist

About us:

We are the company that stands behind the spectacular success of CKEditor, used by millions of people around the world. At CKSource we produce software components that other developers use to build their applications (WYSIWYG editor, file manager, document converters, etc.). Our flagship product is CKEditor 5 – an open-source, modern TypeScript, rich text editor with custom data model and virtual DOM – check our GitHub repository.

We are part of Tiugo Technologies, a launchpad for new developer platforms, helping software companies accelerate growth, increase operating efficiency, and scale their business. Tiugo contains a suite of brands that are API-first, market-leading developer platforms focused on content creation and digital collaboration. Tiugo’s current family of brands includes CKEditor, TinyMCE, ButterCMS, and Uploadcare.

Together our products have powered millions of software applications and websites. Enabling content and communication in everything from Microsoft to NASA, you might not know our name, but you’ve probably used our software.

Your New Role: 

In this role, you will be responsible for ensuring that enterprise and sales-assisted deals are accurately processed in our CRM to enable correct billing. You will work closely with Account Executives, Account Managers, Accountants, and other stakeholders to streamline deal execution while adhering to company policies and best practices for invoicing and revenue recognition.

Key Responsibilities:

• Process enterprise and sales-assisted deals in CRM (Salesforce) to ensure accurate billing and compliance with internal systems and workflows.
• Collaborate with Account Executives and Accountants to move deals through the pipeline while maintaining compliance with invoicing, ARR (Annual Recurring Revenue) rules, and company policies.
• Ensure proper documentation and alignment with SaaS subscription billing standards.
• Work efficiently with tools such as Salesforce and Maxio to support sales and finance operations.
• Assist in maintaining and improving internal processes to ensure accuracy and efficiency in deal execution.
• Provide clear and timely communication regarding billing and sales operations both internally and externally when required.

To be successful in this role you need the following:

• Experience working with CRM tools (Salesforce preferred).
• Experience working with billing systems would be an asset.
• Basic understanding of invoicing and billing for software and SaaS subscriptions.
• Ability to follow structured workflows and execute tasks according to a given playbook.
• Strong communication skills in English (both written and spoken).
• Detail-oriented and organized, with the ability to work efficiently across teams.
• A proactive approach and a willingness to learn and adapt in a dynamic environment.

Why join CKSource:

Our people are a huge part of what makes CKSource a great place to work! Aside from a great team, some of our benefits include:

• Flexible schedule and remote work model.
• Choice of agreement B2B or the contract of employment.
• Quarterly and annual financial bonuses, depending on the company’s performance.
• Professional development resources (up to 5 days of additional leave and 6 000 PLN yearly).
• LinkedIn Learning access.
• Extra leave for Tiugo Day - our company’s foundation day and your birthday.
• English lessons with a native speaker and an online language platform where you can learn English, Spanish, and German.
• Access to a mental health and well-being platform with 24/7 dedicated psychological support.
• Private medical care (Enel Med or Medicover) and Multisport card.
• 2 weeks of paid parental leave for our contractors.