IT Account Manager

Leveraging our extensive expertise in technology solutions and driven by our ongoing pursuit of new opportunities, CSHARK is seeking an IT Account Manager to join our commercial team and help advance the organization’s strategic objectives.

In Short

🌎 100% REMOTELY or from one of our 2 offices

💰 Middle: 50 - 65 pln/h

☑️ B2B contract

Your Daily Missions

• Commercial Relationship Maintenance: You will be the primary point of contact for our clients, responsible for maintaining and enhancing commercial relationships. This includes the preparation and negotiation of proposals, Master Service Agreements (MSAs), Statements of Work (SO), budgeting, and timesheet management.
• Service Delivery Assurance: Ensure the delivery of high-quality services to our clients, addressing and solving problems as they arise, to maintain the highest levels of client satisfaction.
• Strategic Sales Opportunities: Adopt a holistic perspective to identify, uncover, and execute up-sales and cross-sales opportunities, thereby driving account growth.
• Needs Matching: Work closely with clients to understand their needs in the realm of product and software creation, ensuring our offerings are perfectly aligned with their objectives.
• Onboarding: Facilitate proper onboarding processes for both clients and team members, ensuring a smooth transition and integration into our service framework.
• Strategy Development: Develop clear strategies and program structures to serve and grow strategic accounts effectively, ensuring alignment with broader company goals.

The Essentials We’re Seeking

• You have 4+ years of commercial experience in customer service, including with foreign clients.
• Strong understanding of commercial processes, including proposal drafting, contract negotiation, and budget management.
• Problem-solving skills and the ability to ensure high-quality service delivery.
• Demonstrated ability to identify and close opportunities.
• Good knowledge and understanding of project management and SDLC (scope, stages, team allocation, cost estimation).
• Exceptional communication and interpersonal skills, with the ability to foster strong client relationships.
• Strategic thinker with the ability to develop and implement effective growth strategies for key accounts.
• Minimum English proficiency of C1, category B driver’s license and are openness to business travels.

Reasons Why You Would Enjoy Working With Us

• We work in the latest technologies and with international clients, and our projects are polished from < to /> - learn about some of the projects we have completed.
• We organize TechTalks, meet-ups and create guilds where we exchange knowledge - you can learn a lot from your teammates.
• We have a close-knit team and we make sure to have regular integrations - we often go out to celebrate together.
• You can work remotely or choose to work from our offices in Wroclaw or Bielsko-Biala. However, we count on your openness to occasionally visit the office for team meetings or client visits, or possible occasional trips to the client's headquarters.
• You can adjust your working hours to suit your needs, starting your day between 7:00 and 10:00 am.
• You can work with great specialists in their fields who also have a sense of humor and other after-hours hobbies. It is the people who create the unique atmosphere and relaxed atmosphere at CSHARK.
• We have a flat structure - we are not a corporation and don't want to be one 🙃.
• We offer bonuses for employee referrals (from 3000 PLN to 7000 PLN).
• We organize remote English classes and provide access to the company library. You can also become an author/author of articles published on our technical blog - https://cshark.com/blog/.