Technical Sales Engineer

About Observe:

Observe is revolutionizing data platforms and AI assistance for the manufacturing industry. We're seeking a driven and technically savvy Sales Engineer to join our team and help us bring our innovative solutions to market. This role is crucial in bridging the gap between our technology and our customers' needs.

About the Role:

As a Sales Engineer at Observe, you'll be the technical champion for our product, working closely with the C-Level to drive revenue growth and to create a sales strategy. You'll leverage your understanding of data platforms and AI to engage in meaningful technical conversations, qualify opportunities, develop compelling proposals, and build lasting customer relationships. This role requires a proactive individual with a passion for technology and a knack for connecting with people.

Responsibilities:

• Opportunity Qualification: Initially assess the technical and business viability of potential opportunities to determine fit and potential value.
• Requirement Analysis: Collaborate with potential customers and the CTO to deeply understand their technical requirements, business goals, and constraints.
• Technical Proposals and Quotes: Work with the CTO to craft detailed technical proposals, responses to RFPs, and cost estimates that clearly articulate how our product meets customer specifications.
• Product Demonstrations and POCs: Develop and deliver compelling product demonstrations and tailor proof-of-concept (POC) scenarios to showcase our solutions in customer-specific environments.
• Technical Advocacy: Serve as the primary technical point of contact for customers, addressing their questions, concerns, and building trust by demonstrating a deep understanding of their needs.
• Collaboration with Internal Teams:
• Provide valuable customer feedback and market intelligence to the CTO and product team to influence product roadmaps.
• Partner with marketing to create technical collateral (white papers, videos, datasheets) and support marketing events (trade shows, webinars).
• Customer Relationship Management (Long-term goal): Contribute to building and maintaining long-term customer relationships, shared with the C-Level.
• Documentation and Reporting: Meticulously log activities, opportunities, and next steps in our CRM system (PipeDrive).
• Strategic Planning and Forecasting: Collaborate with the C-Level on pipeline development, sales strategies, and revenue forecasting, highlighting any technical dependencies or risks.
• Networking and Events: Actively participate in industry events (like SNIP) and confidently present our products to potential customers.
• Online Presence: Maintain an active presence on LinkedIn and other relevant platforms (with potential for future automation).

Qualifications:

• Strong understanding of data platforms and AI concepts.
• Proven ability to engage in technical conversations and explain complex topics clearly.
• Excellent communication, presentation, and interpersonal skills.
• Experience in a sales engineering or technical sales role is highly desirable.
• Preferable experience working with manufacturing clients.
• Ability to quickly learn and adapt to new technologies.
• Proactive and results-oriented with a strong work ethic.
• Experience with CRM systems is a plus.
• Active presence on LinkedIn and other professional networking platforms.