Client Support Specialist with French

Job location: Gdańsk, work from the office

Working hours: Monday-Friday 9-17

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.

In Poland, our offices are located in Kraków, Gdańsk, Wrocław. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and various benefits. Be Cognizant!

About the role

This position requires you to collaborate closely with the customers and assist them with any queries regarding the incentive programs. They may concern incentive calculation, payment, disbursement, etc.

Your daily tasks:

• Manage and communicate with high-end client partners on a regular basis

• Provide wide-range support regarding the incentive programs to client partners via mail

• Respond to and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement, and other related queries

• Enroll and onboard partners in the client ecosystem based on eligibility criteria established by the client

• Handle end-to-end payment process - processing incentives earning calculations, claims, and reconciliation

Your profile:

• Excellent written communication skills – English & French (B2)

• Interest and ability to quickly learn high-tech products and services

• Intermediate to advanced computer literacy

• Good numerical ability and logical reasoning

• High level of attention to detail

• Professional email writing skills

• Experience in working with deadlines and KPIs

• Team player with the ability to work with multiple stakeholders involved

• Strong client relationship management and customer service skills

• Willingness to work from the office.

We offer:

• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.

• Pleasant and inspiring working atmosphere.

• Professional development and clear career path.

• Training & development opportunities.

• Extensive benefits package: LuxMed medical healthcare, life insurance, multisport card, cafeteria benefits.

For more information about Cognizant, visit https://www.cognizant.com

Stay up to date with our recent events – follow us on LinkedIn at https://www.linkedin.com/company/cognizant/ or Facebook at https://www.facebook.com/CognizantPoland

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.