Customer Advisor with Serbian - Xiaomi

Your responsibilities:

• Providing high-quality customer service via phone, email, chat, and social media

• Assisting with product information and resolving technical issues

• Initiating and managing Xiaomi device repair processes

• Adhering to detailed project guidelines and maintaining high service standards

• Supporting team goals and contributing to a positive workplace environment

Requirements:

• Knowledge of Serbian - C1 level and English - B1 level

• Basic computer skills (Windows environment)

• Problem-solving and communication skills

• Ability to learn quickly and memorize technical information

Nice to have:

• Polish language knowledge - B1 level

We Offer:

• Performance bonus

• Hybrid work model: The first month in the office, then hybrid work (70% in the office, 30% remote)

• 2 weeks of comprehensive in-office training

• Private LuxMed healthcare

• MyBenefit with a monthly budget

• Life insurance

• MultiSport

• Fruit on Wednesdays

• Pizza Days!

• Development opportunities through coaching and skill development sessions

• Supportive team environment