Customer service specialist in the automotive industry with German

Customer service specialist in the automotive industry with German

Obsługa klienta

Zabrska 19, Katowice

Concentrix CVG International

Pełny etat
UoP
Specjalista / Mid
Praca w pełni zdalna

Wymagane umiejętności

Customer

Opis stanowiska

Zadania:

  • Respond promptly and professionally to customer inquiries via phone, chat, and email

  • Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system

  • Collaborate with colleagues to enhance the overall customer experience

  • Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers

  • Exhibit warmth and enthusiasm in every customer interaction

  • Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively

Wymagania:

  • 1+ years of experience in a call center or customer service role, preferably in the automotive industry

  • Strong communication skills, with a minimum C1 level in German and B2 level in English

  • Ability to remain calm and tactful when dealing with customers

  • Strong attention to detail and organizational skills

  • Excellent problem-solving skills and a creative, solution-oriented mindset

  • Willingness to learn and adapt to new technologies and processes

Optional:

  • Experience with other luxury Brands and Customers Relationship Management Systems (CRM)

Oferujemy:

Remote work from homeComprehensive benefits (my benefit system, private medical healthcare, life insurance)Team-building eventsFully paid training to prepare you for direct contact with customersTeam leader support at every stage of cooperationStable full-time employment based on an employment contract

Oferta dodana: 29.08.2025

Poznaj pracodawcę

Concentrix CVG International

W Concentrix pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.

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