Customer service specialist in the automotive industry with German

Zadania:

• Respond promptly and professionally to customer inquiries via phone, chat, and email

• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system

• Collaborate with colleagues to enhance the overall customer experience

• Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers

• Exhibit warmth and enthusiasm in every customer interaction

• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively

Wymagania:

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry

• Strong communication skills, with a minimum C1 level in German and B2 level in English

• Ability to remain calm and tactful when dealing with customers

• Strong attention to detail and organizational skills

• Excellent problem-solving skills and a creative, solution-oriented mindset

• Willingness to learn and adapt to new technologies and processes

Optional:

• Experience with other luxury Brands and Customers Relationship Management Systems (CRM)

Oferujemy:

Remote work from homeComprehensive benefits (my benefit system, private medical healthcare, life insurance)Team-building eventsFully paid training to prepare you for direct contact with customersTeam leader support at every stage of cooperationStable full-time employment based on an employment contract