Customer Service Specialist with English and Polish

Your responsibilities

• Serve as a brand ambassador, advise customers on hygiene products

• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)

• Providing multichannel written support: e-mail, chat, and social media channels

• Documenting e-commerce complaints logged on e-commerce platforms

• Maintain high level of customer satisfaction

• Remain polite, patient and courteous with customers throughout the experience.

• Ensure the end to end experience for all customers is at high level of customer satisfaction.

Our requirements

• Language level: Polish native + English C1/C2.

• Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.

• Able to listen to understand, review, and provide solutions.

• High-developed communication skills.

• Strong attention to details and ability to multitask

Optional

• Customer Service experience in an international, fast-peace environment (1 year).

• Practical knowledge of CRM systems.