Customer Service Specialist with English and Polish
Your responsibilities
Serve as a brand ambassador, advise customers on hygiene products
Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
Providing multichannel written support: e-mail, chat, and social media channels
Documenting e-commerce complaints logged on e-commerce platforms
Maintain high level of customer satisfaction
Remain polite, patient and courteous with customers throughout the experience.
Ensure the end to end experience for all customers is at high level of customer satisfaction.
Our requirements
Language level: Polish native + English C1/C2.
Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
Able to listen to understand, review, and provide solutions.
High-developed communication skills.
Strong attention to details and ability to multitask
Optional
Customer Service experience in an international, fast-peace environment (1 year).
Practical knowledge of CRM systems.

Concentrix CVG International
W Concentrix pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.
Customer Service Specialist with English and Polish
Customer Service Specialist with English and Polish