Customer Service Specialist with Swedish (Work At Home)

10 000 PLNBrutto miesięcznie - UoP

Customer Service Specialist with Swedish (Work At Home)

Obsługa klienta

Zabrska 19, Katowice

Concentrix CVG International

10 000 PLN
Brutto miesięcznie - UoP
Pełny etat
UoP
Specjalista / Mid
Praca w pełni zdalna

Wymagane umiejętności

customer service

Opis stanowiska

Your responsibilities

  • Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.

  • Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.

  • Collaborate with colleagues to enhance the overall customer experience.

  • Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.

  • Exhibit warmth and enthusiasm in every customer interaction

  • Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.


Our requirements

  • 1+ years of experience in a call center or customer service role, preferably in the automotive industry.

  • Strong communication skills, with a minimum C1 level in Swedish.

  • Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.

  • Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.

  • The ability to stay composed, tactful, and solution-focused when interacting with customers.

  • Strong attention to detail and organizational skills.

  • Excellent problem-solving skills and a creative, solution-oriented mindset.

  • A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Optional

  • Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.

  • Familiarity with CRM systems

  • Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.


What we offer

  • Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction

  • Remote work from home (within Poland)

  • Comprehensive benefits package, including a benefits system (MyBenefit / Multisport), private healthcare, and life insurance.

  • Stable full-time employment based on an employment contract

  • Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.

  • Development paths: Concentrix Academy, language classes

  • Access to the training platforms: Concentrix University, LinkedIn Learning

Oferta dodana: 03.09.2025

Poznaj pracodawcę

Concentrix CVG International

W Concentrix pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.

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