Customer technical support specialist with Czech

Your responsibilities

• Manage and resolve all all inbound and outbound phone calls, emails and chats with precision and care.
• Quickly Identifying and resolving troubleshooting product issues.
• Prepare comprehensive reports that outline technical challenges for service technicians.
• Check and prepare the resolution process of customers' technical issues.
• Assist customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts.

Our requirements

• Bachelor’s degree.
• Fluent in Czech (minimum C1 level) and English (minimum B2 level).
• Great interest in new technologies.
• At least 6 months of experience handling claims and consumer complaints.
• Solid understanding of Windows and MS Office.



What we offer

• Employment contract with a full-time position.
• Work in a modern office at Global Office Park, right in the heart of Katowice.
• Comprehensive benefits package, including a MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
• Comprehensive training to fully prepare for the role.
• Free language classes (English & Polish).
• Attractive bonus for recommending your friends to work with us.