Customer Technical Support with English - Back office

Your responsibilities

• Dive deep into our client’s platform and become the go-to expert.
• Deliver top-notch product support, partnering with customers to resolve issues via email and chat.
• Communicate clearly and effectively with both tech-savvy users and those who are new to the game.
• Tackle software issues and resolve escalated complaints with flair.
• Keep our customers smiling with your thoughtful and effective communication.
• Document every troubleshooting step and problem resolution like a pro.

Our requirements

• A communication maestro who excels in both written and verbal skills.
• A passionate problem-solver who loves helping customers.
• Fluent in English (C1 level).
• Self-driven, eager to learn, and a team player.
• Quick to adapt to shifting priorities without breaking a sweat.
• A logical thinker with a keen eye for details, able to methodically solve problems.
• Packed with soft skills—empathy, patience, and active listening are your superpowers.
• Familiar with (or can quickly master): Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.

What we offer

• Civil contract!
• Dive into our comprehensive paid training program and emerge as a customer support legend!
• Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance – because we care about you!
• Embrace the freedom of work with no dress code – pyjamas, anyone?

Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!