DeLonghi Customer Service Advisor with Czech - work from home

Zadania:

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat

• Follow established procedures to address customer needs promptly and professionally

• Process warranty claims and coordinate repair services for customers

• Provide technical troubleshooting support and guidance

• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience

• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries

• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests

Wymagania:

• Knowledge of Czech at C1/C2 level

• Knowledge of English at B2 level

• Ability to work with multiple systems and platforms

• Knowledge of Microsoft Office

• Ability to empathize with customers while maintaining an objective point of view

Mile widziane:

• Previous experience in Customer Services or in a Contact Centre

• Experience in complaint handling to ensure customer satisfaction

• Familiarity with Social Media and/or E-Commerce platforms

• Experience in cross-selling or up-selling product

• Interested in new technologies such as AI

Oferujemy:

• LuxMed private healthcare

• MyBenefit with a monthly budget

• private life insurance

• MultiSport card subsidy

• Talent development program: transparent career paths and promotions

• access to e-learning platforms (Concentrix Academy and Concentrix University)

• language courses

• Referral program: bonus for referring a friend of up to PLN 4,000

• Amazing work culture

• Work from home