Operations Manager for European Markets

Join our dynamic team as an Operations Manager and lead the charge in delivering excellence across multiple European markets! If you're a strategic thinker with a passion for project management and leadership, this role is your opportunity to shine.

🌟 Why You’ll Love This Role:

• Impactful Leadership: Coach and inspire a team of dedicated Team Leaders to exceed client expectations and achieve outstanding results.

• European Adventure: Manage and optimize operations across vibrant destinations including Poland, Austria, Germany, Switzerland, Czech Republic, Slovakia, Croatia, Romania, Hungary, Slovenia, and more to come.

• Innovative Projects: Drive efficiency and growth through meticulous project management, from data analysis to revenue forecasting.

  
  

🔑 Key Responsibilities:

• Client Excellence: Analyze Service Level Agreements and implement strategic plans to enhance client satisfaction.

• Financial Mastery: Boost revenue through effective management of billable/non-billable hours, forecasting, and budgeting.

• Team Empowerment: Select, train, and mentor staff, fostering a high-performance culture aligned with company values.

• Operational Management: Oversee attendance, client scorecards, and performance metrics, ensuring seamless operations.

• Relationship Building: Cultivate strong partnerships with client stakeholders and lead business reviews.

• Continuous Improvement: Collaborate with cross-functional teams to drive innovation and implement best practices.

  
  

👤 Candidate Profile:

• Experience: Proven experience in call center operations, preferably in international settings.

• Adaptability: Ability to work from our vibrant Katowice office.

• Leadership: Skilled in coaching, developing action plans, and providing impactful feedback.

• Analytical Thinking: Strong ability to analyze processes, prioritize tasks, and drive results under pressure.

• Communication: Exceptional verbal and written skills, with a knack for engaging presentations.

• Mentorship: Passionate about guiding and developing team members.

• Language Proficiency: English C1+; additional European language is a bonus.

What we offer

• Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.

• Access to e-learning platforms.

• Employee Assistance Program (psychological, managerial, legal, and financial counselling).

• Free language classes.

• Interesting events, contests, lotteries, and much more.

• Stable full-time employment based on an employment contract.

• Work in a modern office at Global Office Park, right in the heart of Katowice.