Technical Support Specialist with German – Arlo

Your responsibilities

• Handling incoming calls in German.

• Handling app.

• Registering customer requests and building the right relationship with them.

• Diagnosing and resolving accepted requests.

• Entering data into the system.

• Ensuring high quality of customer service.
  

Our requirements

• B2/C1 language skills level for German and B2 language skills level for English.

• Good use of PC.

• Customer orientation and attention to detail.

• High problem-solving capacity.

• Excellent communication skills.

Optional

• Previous experience in customer service.

• Knowledge of networking technologies.

• Experience in sales.
  

What we offer

• Employment based on a labor contract.

• Remote work opportunity with Poland.

• Engaging trainings.

• Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days.

• Talent Development Program: a transparent career paths and promotions.

• CNX Academy: with mentoring program.

• CNX University: with unlimited online trainings available.

• Refer a friend: bonus for recommending a friend up to 4000pln.

• Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite.