Service Desk Specialist with German

Obecnie przeprowadzamy rekrutację dla globalnej firmy świadczącej usługi consultingowe oraz outsourcingowe. Firma współpracuje z najbardziej rozpoznawalnymi markami i klientami z przeróżnych branż.

Szukamy osoby biegłej w j. niemieckim z doświadczenie w obszarze wsparcia technicznego.

Aplikując możesz liczyć na stabilne zatrudnienie, liczne możliwości rozwoju oraz szansę na zdobycie nowych umiejętności i doświadczeń.

Lokalizacja: KRAKÓW

RESPONSIBILITIES:

• Deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
• Update incidents in a timely and effective manner;
• Provide updates to customers;
• Escalate an incident or troubleshoot tickets according to the company escalation processes;
• Respond to customer enquiries in a timely and efficient manner;

REQUIREMENTS:

• Knowledge of English and German at C1 level;
• Min. 1 year of work experience in Service Desk/ Tech support process;
• Basic networking knowledge;
• Familiarity with Microsoft Office.

MILE WIDZIANE:

• Experience in providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.;
• Intermediate knowledge of T/S OS (Windows XP-10), Browsers;
• Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows);
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions;
• Intermediate knowledge of Network collaborations & VPN T/S.

OFERTA:

• Contract of employment
• Lots of development opportunities within the company
• Flexible working hours
• Working for prestigious Client
• Internal training program
• Great atmosphere
• Opportunity to take part in international projects and gain experience with various businesses
• Set of social benefits to choose from