Junior Account Support Specialist (with Russian)

Daftcode is a technology group driven by an analytical approach to business. As a venture builder, it creates, scales and invests in startups in such areas as: Deep Tech, FinTech, InsurTech, Cyber Security and Blockchain, among others. The company offers its startups tech and business support, which facilitates market launch and growth of new companies. Daftcode works with individual startup founders, early-stage projects and existing startups looking for financing rounds or support in commercialization and business scaling.

We're growing our team and looking for a proactive Junior Account Support Specialist to join our team. This role combines operational skills with a strong focus on customer experience. We're searching for someone who not only solves problems efficiently but also enjoys analyzing data, communicating solutions, and collaborating with internal teams to improve our products and services. If you're passionate about supporting customers, driving improvements, and making a real impact — let's talk 🚀

We offer a service contract (UZ) or employment contract (UoP) or B2B contract with a salary range of 5,000 - 7,000 gross/net PLN, depending on your experience.We are working in a hybrid model from our office in Warsaw, which provides the core environment for our work. However, we have the flexibility to work remotely 2 days a week. This position may require occasional business trips to conferences in Poland and abroad.

Your responsibilities:

• Customer support via various channels, including telegram, email, tickets, etc 

• Daily Monitoring of customers' performance (acceptance rate, decline reasons, refund ratio, chargeback ratio, etc) 

• Report issues to the relevant teams 

• Deliver information about new features/fixes/products to the customers 

• Analyzing decline reasons of transactions and providing solutions to the customers 

• Gather feedback from customers and collaborate with internal teams to enhance the company’s services and performance

We're Looking for Someone With:

• Fluent in English and Russian, both spoken and written

• Polish language proficiency at B2 level

• Interest in and motivation to develop knowledge of financial products and the cryptocurrency industry

• Strong analytical skills, with the ability to interpret data and turn insights into actionable business recommendations

• Team-oriented, cooperative, and committed to fostering a culture of continuous improvement

• Problem solver, capable of identifying issues and resolving them quickly and effectively

• Strong time management skills, with the ability to work independently and handle multiple priorities without constant supervision

Ability to thrive in a fast-paced, rapidly growing company, managing diverse challenges, deadlines, and interactions

Nice to have:

• Previous experience in support roles

• Experience with the financial or cryptocurrency industry (not necessarily commercial)

Our benefits see what perks we've prepared for you!

Growth support 🌱

As the company grows, so does your role, ensuring your voice matters in strategic decisions. Participate in enriching feedback sessions, with limitless access to educational resources and language courses for your personal and professional development. Receive regular feedback during 1–on–1 meetings, we’re creating a culture based on continuous improvement. Our employees have unlimited access to educational platforms.

Health & Wellbeing 🧘‍♀️🧘‍♂️

We care about our employees’ health. We offer private medical care, in-office diagnostic tests, and a Multisport card. We believe in mixing business with pleasure, and so there are also sports activities available to our employees!

Community 🥳We believe in a culture of appreciation. Attend industry conferences. We organize office theme parties, contests, and integration events, as well as provide funds for group outings.  

Office life 🏰

Yes, we know there's more to life than a gorgeous view from the office. That’s guaranteed in our office on the 40th floor of Warsaw Spire. However, we also celebrate little things together, like the International Pancake or Chocolate Day.Recruitment process 🤝Our recruitment process is designed to be transparent and engaging, ensuring we find the right match for our team and projects.

Here’s what you can expect:

1. HR call

2. Final Interview

3. Offer of Cooperation or Feedback

We look forward to reviewing your application and potentially welcoming you to our team! 🥳