Merchant Onboarding Specialist

Daftcode is a technology group driven by an analytical approach to business. As a venture builder, it creates, scales and invests in startups in such areas as: Deep Tech, FinTech, InsurTech, Cyber Security and Blockchain, among others. The company offers its startups tech and business support, which facilitates market launch and growth of new companies. Daftcode works with individual startup founders, early-stage projects and existing startups looking for financing rounds or support in commercialization and business scaling.

We offer a service contract (UZ) or employment contract (UoP) or B2B contract with a salary range of 7,500 - 9,500 gross/net PLN, depending on your experience.We are working in a hybrid model from our office in Warsaw, which provides the core environment for our work. However, we have the flexibility to work remotely 2 days a week. This position may require occasional business trips to conferences in Poland and abroad.Scope: 

• Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance.

• Understanding the complexity of the products and ensuring compliant merchant onboarding in line with the requirements.

• Working closely with other teams (e.g., sales, tech, product) to ensure a seamless customer experience.

• Preparing & adjusting contracts for merchants. 

• Ensure that the processes agreed with the Director of Operations are reflected internally.

• Ensure data integrity, documentation management, and reporting within the company systems

• Ensure risk mitigation during the onboarding process 

What do we expect?: 

• English C1 

• Polish B2 

• Previous experience in a customer-facing role (customer support/account management) 

• Problem-Solving Skills: Strong analytical skills to identify problems and develop effective solutions quickly;

• Close attention to detail

• Team-oriented, cooperative, and committed to fostering a culture of continuous improvement

• Strong time management skills, with the ability to work independently and handle multiple priorities without constant supervision

• Ability to thrive in a fast-paced, rapidly growing company, managing diverse challenges, deadlines, and interactions.

Our benefits see what perks we've prepared for you!

Growth support 🌱

As the company grows, so does your role, ensuring your voice matters in strategic decisions. Participate in enriching feedback sessions, with limitless access to educational resources and language courses for your personal and professional development. Receive regular feedback during 1–on–1 meetings, we’re creating a culture based on continuous improvement. Our employees have unlimited access to educational platforms.

Health & Wellbeing 🧘‍♀️🧘‍♂️

We care about our employees’ health. We offer private medical care, in-office diagnostic tests, and a Multisport card. We believe in mixing business with pleasure, and so there are also sports activities available to our employees!

Community 🥳We believe in a culture of appreciation. Attend industry conferences. We organize office theme parties, contests, and integration events, as well as provide funds for group outings. 

Office life 🏰

Yes, we know there's more to life than a gorgeous view from the office. That’s guaranteed in our office on the 40th floor of Warsaw Spire. However, we also celebrate little things together, like the International Pancake or Chocolate Day.

Recruitment process 🤝Our recruitment process is designed to be transparent and engaging, ensuring we find the right match for our team and projects.

Here’s what you can expect:

1. HR call

2. Final Interview

3. Offer of Cooperation or Feedback

We look forward to reviewing your application and potentially welcoming you to our team! 🥳