Customer Support Specialist with Dutch

For our client - a global IT services, consulting, and business solutions company - we re looking for a candidate who who will join and strengthen the new team!

Position: Customer Support Specialist with Dutch

Location: Warsaw, Wola

Model of work: 3 days from home, 2 days onsite / week

Working hours: Customer support operates 24/7. The schedule is adjusted based on business/employees needs, shifts are 8 hours long, and night work can always be performed from home.

ROLE:

• Serving as the first point of contact for all IT‑related issues.

• Handling incoming requests via phone, email, web, and chat in a professional manner.

• Performing thorough diagnostics to enable first‑time resolution whenever possible.

• Managing incidents through their full lifecycle,

• Sharing knowledge, supporting new team members, and collaborating with L2 teams on improvements.

PROFILE:

• Experience in customer service/technical support,

• Fluency in Dutch and English,

• Great communication skills,

• Openness to working flexible hours,

• Willingness to learn and expand knowledge.

OFFER:

• Permanent contract of employment (UoP),

• Hybrid model of work,

• Opportunity to use foreign languages and the newest technologies on a daily basis,

• Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.),

• Sport's card (Multisport),

• Private medical care for you and your family,

• Private life insurance,

• Access to wide range of learning & development platforms,

• Discounted theatre tickets,

• Work in a multicultural environment.