Customer Service Specialist with German and Russian

Project Overview

Join a team that not only manages orders but also constantly seeks to improve processes. You’ll have a real impact on the quality of customer service while working with partners from around the world — including German- and Russian-speaking regions.

Scope of Responsibilities — What will you be doing?

• Driving end-to-end process improvements. From daily tasks to long-term initiatives, always with the goal of making things faster, smoother, and better
• Maintaining effective communication with both internal and external clients, because clear communication is key to success!
• Supporting and initiating optimization projects — your ideas can genuinely shape and enhance the customer experience
• Ensuring compliance with internal standards and external regulations — because quality and order are more than just buzzwords
• Supporting your team and sharing knowledge. You're not only a specialist, but also a reliable teammate who can step in and help others grow 
• Leading training sessions and work shadowing. Every expert started somewhere, and you’ll be part of helping others get there
• Building long-term, trust-based relationships with clients — because we’re in this for more than just one transaction
• Promoting a problem-solving mindset and continuous improvement 

Requirements — Who are we looking for?

• You have at least one year of experience in customer service (Customer Service Desk) — you know the ropes and feel at home in a client-facing environment
• You’re familiar with the AP module and proficient in MS Office (especially Excel) — spreadsheets, reports, and formulas don’t scare you 
• You communicate clearly and confidently — you can express your thoughts and work with people from all backgrounds
• You’re customer-focused — you listen, analyze, and turn needs into actionable solutions 
• You speak English at B2 level — enough to communicate comfortably in an international workplace 
• You speak German at C1 level — fluent enough to handle conversations, negotiations, and documentation with ease
• You speak Russian at C1 level — not only do you understand the language, but you use it confidently in a professional setting

Offer:

• Private medical care
• Co-financing for language courses
• Sports card
• Training and learning opportunities
• Life insurance

Work model:

Hybrid – 2 days working from home