Senior Project Manager (Customer Success; 100% remote)

Senior Project Manager (Customer Success; 100% remote)

• 💰Salary: 20,000 -20,500 PLN per month

• 💻 100% Remote

• 🕦 Full-time

• ☑️ B2B Contract

We are seeking a skilled and motivated Senior Project Manager to join a global technology organization delivering AI-powered solutions for large-scale FMCG and retail enterprises, responsible for leading complex enterprise engagements and ensuring successful onboarding, delivery, adoption, and measurable business outcomes in close collaboration with Product, Sales, Support, and Engineering teams across European and international markets.

Requirements

• Minimum 5 years of experience in Customer Success, managing European enterprise customers

• Proven track record of driving customer retention, renewals, and account growth

• Strong analytical skills with advanced Excel proficiency; SQL knowledge is a plus

• Exceptional communication and stakeholder management skills, including experience working with executive-level stakeholders

• Ability to translate data and insights into clear, actionable recommendations

• Strategic mindset with the flexibility to operate in fast-changing customer environments

• Demonstrated experience mentoring team members and scaling customer success processes

Nice to Have

• MBA or equivalent postgraduate qualification

• Experience in startup or scale-up environments

• Prior experience with Big 4 firms (strongly preferred)

• Experience working with SaaS, enterprise platforms, or compliance-driven products in Europe

Main Responsibilities

• Lead end-to-end onboarding and implementation for European enterprise customers, ensuring a structured handover from Sales and successful project initiation

• Define and manage project objectives, success metrics, scope, and timelines aligned with European business and regulatory requirements

• Act as the primary point of contact for customers, owning stakeholder communication and engagement throughout the delivery lifecycle

• Build and maintain strong relationships with senior customer stakeholders, including C-level executives, operations, and IT leaders

• Drive product adoption through coordinated enablement, training, and knowledge transfer activities

• Monitor customer health, usage, and delivery milestones to identify risks, adoption gaps, and dependencies at an early stage

• Proactively identify compliance, operational, or delivery gaps and execute mitigation plans in collaboration with global product and support teams

• Manage escalations and critical issues across time zones, ensuring timely resolution and clear communication

• Ensure value realization by delivering outcomes aligned with agreed success criteria and business objectives

• Support renewals and expansion initiatives by providing delivery insights, readiness assessments, and customer context

• Capture structured customer feedback and collaborate with product teams to influence continuous improvement and roadmap priorities

• Work closely with cross-functional teams, including product, engineering, support, and operations based in India, to ensure aligned and effective execution

• Ensure customer expectations remain consistently aligned with internal delivery capabilities and commitments

Get to know DevsData:

We are a technology consulting company and a recruitment agency, delivering software solutions to clients from Europe and the US. We work 100% remotely, in an international team, including people from Asia, London, or San Francisco. We employ people with experience in international corporations as well as students of the best technical and business universities. Find out more: https://devsdata.com/