City Operations Manager

Dott is the European champion of shared micro-mobility. Created through the merger of operators TIER and Dott in March 2024, the company decided to move forward under the name of Dott and integrated all vehicles into the Dott app. With the mission to change mobility for good, Dott facilitates sustainable travel, reduces congestion and pollution in cities, and decreases reliance on cars. With more than 250,000 shared vehicles in more than 400 cities across 21 countries in Europe and the Middle East, the 10 million users have generated over 400 million rides so far. For more information, visit www.ridedott.comGET AN IMPRESSION OF THE TEAM

As City Operations Manager, you’ll run the day-to-day field operations of our urban mobility business in Szczecin and Poznań. From managing our vehicle fleet, local teams and external logistic service partners to optimizing performance and availability, you'll be at the heart of keeping our shared vehicles on the streets and ready for riders. By driving efficiency, optimizing KPIs, and making data-driven decisions, the manager balances cost reduction with revenue growth, playing a key role in scaling the business sustainably. 

THE ROLE AND YOUR IMPACT

• Build and maintain strong relationships with local field vendors and service partners.

• Manage, train and develop your employees.

• Monitor, analyze, and respond to operational performance (KPIs) for both street operations and warehouse repairs.

• Plan and optimize logistics/field operations, ensuring vehicles are well-positioned and maintained.

• Ensure compliance with safety protocols, conduct regular audits, and implement continuous improvements to maintain a safe and efficient work environment.

YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

Education & Experience: 

• Degree or relevant experience in Operations, or a related field.

• Background in operations/blue-collar management, ideally in fleet management, logistics, or urban mobility. 

• Proven ability to lead cross-functional teams and collaborate with internal and external stakeholders (like subcontractors or local field vendors and service partners).

Skills & Competencies:

• Strong analytical skills with proficiency in Excel/Google Sheets and the capacity to interpret data effectively.

• Ability to take ownership, make data-driven decisions, and work independently.

• Excellent leadership skills, with a focus on team development and performance management.

• Strong communication and interpersonal skills to effectively manage multiple stakeholders.

• Composed under pressure with excellent time management skills and the ability to navigate challenges successfully.

• Exposure to tech-driven field operations - for example in shared mobility, last-mile delivery, micromobility, or similar industries - is a plus.

Language & Location: 

• Fluency in English and Polish is required.

• Based in Szczecin or region.

• Valid driver's license.

THIS MAY INSPIRE YOU*

• 💻 Our one time home office bonus upon your start to create your ideal home office set up

• 📚 Our annual learning & development budget

• 🛴 Our rides program with availability to opt in and opt out to ride our e-scooters & e-bikes

• ☀️ Our partnership for mental health at work, with free 1on1 video counselling, self-guided development and more

• 🚀 Our company onboarding

• 🌴 Our sabbatical program

• ⏳ Our flexible hours and 1 months remote working option

• 🏳️‍🌈 Our diversity and inclusivity initiatives and programs such as #allies-of-pride

• 🎉 Our public holiday swap, with which you can switch two public holidays to another day

• 🌍 Our voluntary day off for charity work

• 🏥 Our subsidy for private medical care, which gives you access to certain specialists

• 👓 Our subsidy for office glasses with a doctor's prescription

• 🏋🏻 Our subsidy for Multisport card

* benefits may vary depending on country and position