Control Tower Specialist

Your responsibilities:

• Ensuring compliance of the process carried out for the assigned customers

• Ensuring the execution of orders in accordance with the needs of customers and company standards

• Supporting customers by providing information and seeking solutions

• Participating in the preparation of quotations for non-standard services

• Verifying the accuracy of settlements with customers

• Participating in the complaint handling process

• Maintaining data accuracy in the system

• Ongoing communication with other departments, domestic and international branches

Our requirements:

• Experience in customer service, preferably in the TSL industry or a related industry, is welcome

• Ability to use MS Office package in practice (in particular Outlook and Excel)

• Good knowledge of Polish and English language

• Ability to work in a dynamic and unpredictable environment

• Ability to collaborate effectively with others

What we offer:

• Employment contract

• Comprehensive onboarding program

• Internal training catalogue

• Possibility to implement new ideas

• Sports card

• Private medical care

• Group insurance

• Sharing the costs of English course

• Bonus payment system

• Holiday bonuses

• Employee referral program