Sales Operation Analyst

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

As a Sales Operations Analyst, you will be responsible for supporting all sales operations activities, including the onboarding process for the channel. The average Egnyte partner is a managed IT services provider who resells Egnyte as part of their managed services offering. We also service several value-added resellers (VAR partners) and referral partners as well. In addition, the role primarily consists of supporting the Egnyte Partner Portal (PRM), Zendesk tickets, and handling Purchase Orders. The ideal candidate will have technical and CRM experience.

WHAT YOU’LL DO:

• Process onboarding requests from MSP and VAR
• Support partner users when they have issues or need assistance with the PRM/Reseller Tool
• Support Sales’ efforts in preparing for and closing the opportunity and in creating CPQ
• Develop periodic and ad hoc reporting for Sales Team as well as executive management
• Create MSP technical content related to Reseller tool
• Review CRM and confirm customer data is up-to-date and sorted accordingly
• Responsible for handling purchase order

YOUR QUALIFICATIONS:

• 2-5 Years of Sales Operations experience
• Strong oral and written communication skills in English this role requires a confident communicator
• Ability to follow and apply processes
• Familiarity with Salesforce CRM, data management, data measurements, and/or statistical analysis
• Demonstrated ability to drive process improvements, problem-solve, and produce results
• Analytical computer skills is a plus (e.g. Excel, PowerPoint, Business Objects)

BENEFITS:

• Attractive salary package based on skillset
• Company equity depending on role and level
• Your own Egnyte account with lifetime access to 50 TB of cloud storage
• MyBenefit: you can choose a MultiSport card or gift cards every month
• Private medical healthcare
• In-house English classes