IT Support Intern

Key Duties and Requirements: A Roadmap to Your Professional Success 🚀

Your Mission: To be the first line of defense for our employees’ technical issues and ensure the physical flow of IT assets runs smoothly. You will work closely with and report to the IT & Security Lead, who will mentor you and provide procedures to follow.

Scope of responsibilities:

L1 User Support

• Acting as the first point of contact for employees regarding IT issues

• Troubleshooting basic hardware and software problems

• Provide support to the administrative department

• Escalating complex issues to the IT & Security Lead based on defined criteria

• Collaborate with other teams to ensure seamless IT operations

Onboarding & Offboarding Execution:

• Preparing workstations and phones for new hires

• Creating and maintaining user accounts based on procedures

• Handling equipment returns and data wiping for departing employees

Asset Management & Logistics:

• Physical handling of IT hardware

• Keeping the inventory 100% up-to-date

• Performing physical inventory checks in the office

Documentation & Maintenance

• Writing simple “How-to” guides for users

• Performing routine maintenance tasks

Here’s a set of skills we require:

• Knowledge of MacOS/Windows

• IT hardware knowledge

• Troubleshoot problems with systems and programs

• Communicative proficiency in English

• Very good command of the Polish language

Nice to have:

• Knowledge of cybersecurity concepts

• Basic understanding of computer networks

• Familiarity with Jira and other task management tools to efficiently organize and track project tasks

• Ability to navigate and leverage the features of Google Workspace for collaborative work, communication and document management

• Prior experience working with Apple devices and hardware

Career Advancement at Your Fingertips: Explore Opportunities with Us 🔥

By joining us you will get:

• Flexible working hours and the possibility to work remotely

• Private medical healthcare offered by Luxmed

• Benefit System - MultiSport Card

• An inspiring, modern workplace with a great atmosphere based on the nordic working culture

• Recommendation program - bonus equal to 50% salary of the newly hired employee

Our main office in Poznan (Poland):

• In-house gym

• Underground parking for bicycles, and scooters, including electric chargers

• Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals

• Espeo Day: regular lunch or breakfast & office integration

• We are animal friendly

Navigating the Hiring Process: What does the recruitment process for that position look like? 🍀

1. HR Screening with Talent Acquisition Specialist (15 min)

2. Technical Interview with Office IT Administrator (60 min)

3. Interview with Hiring Manager (15 min)

4. Job Offer