Operations Lead

What we do?

At Eternis, innovation is at the heart of everything we do. From electric fleets to advanced technologies, we’re redefining the way people move and work.

We operate one of the most advanced electric vehicle fleets on the market, including premium Tesla cars, dedicated electric delivery fleets for partners like Glovo, and modern taxis launched through our BETER project in collaboration with Bolt.

Our proprietary Eternis App supports drivers and couriers with smooth onboarding, real-time assistance, performance tracking, and full transparency of earnings and activity.

Who are we looking for?

We’re looking for a hands-on Operations Lead to join our team in Warsaw. This role is all about being close to the people and the day-to-day work - supporting our drivers and couriers, checking service quality, and making sure everything runs smoothly.

If you enjoy working directly with people, solving problems quickly, and being part of a fast-moving team, this might be the right role for you.

Your role

• Overseeing daily operations in Poland, making sure drivers and couriers are supported at every step.

• Handling incoming requests and phone calls, providing fast and effective solutions.

• Checking the quality of work and ensuring processes are followed.

• Collaborating closely with the local team and headquarters to ensure smooth operations.

• Helping to organize onboarding sessions and ensuring new drivers are set up for success.

• Supporting drivers with documentation, questions, and operational issues.

• Taking a proactive role in spotting problems and finding practical solutions.

• Working with partners and suppliers to keep operations on track.

Requirements

• 2–3 years of experience in operations, customer service, logistics, or a similar hands-on role.

• Strong people skills - you enjoy working directly with teams and customers.

• Problem-solver with a practical mindset.

• Good communication in Polish and English.

• Comfortable with multitasking and managing fast-paced work.

• Positive, team-player attitude.

  
  

What do we offer?

• Private healthcare: Enel-Med

• Co-financing of Multisport card

• Work from our modern office in the heart of Warsaw’s business district (Wilanowska Metro Station)

• Unlimited opportunities to grow as we scale

• Full onboarding and role-specific training for a smooth start