Remote Access Product Engineer

The opportunity

This exciting role is inside the Remote Access Product team, part of the ESPM, Network Product team in Enterprise Technology. In the role of a Remote Access Product Engineer, you'll be responsible for the design, engineering, documentation and release of Remote Access Products and technology components. This will include ensuring key technologies associated with remote access technology and controls across all aspects of the EY environment are suitably designed and modified to enable the production release of Remote Access Product initiatives. Additionally, you will provide consulting services to other teams, as well as acting as a level four escalation for the Operations teams for complex issues.

Your key responsibilities

Your role is essential to the success of the team’s products, you will be providing consultative engagement in the most complex problem management activities, thus helping to drive client satisfaction, demonstrated using various KPIs and metrics. You’ll be responsible for Solution Design and Engineering in conjunction with our Managed Service Provider [MSP], Solution Certification, Documentation and Operational Escalation support.

In the Solution Design aspect, you will create designs based on industry best practices, solid engineering principles while clearly ensuring fit for purpose localization. As part of solution certification, you will ensure appropriate software versions have been selected, reviewed and appropriately tested. Deployment planning and management allowing the technology estate to be updated by deploying certified code and configurations globally. 

In the Service Documentation aspect, you will develop and maintain documentation for configuration guidelines and templates. Document new services as built for handover to the Operations team and provide consultancy on service operationalisation.

Skills and attributes for success

• Create designs based on industry best practices, sound solid engineering principles incorporating both local and global requirements while clearly understanding that one size does not fit all
• Advanced skills in planning, designing and troubleshooting complex security environments including delivering projects within scope and budget
• Able to make technical decisions in support of Architecture, Strategy, Service Management and Operations functions within the project and escalated troubleshooting contexts
• Demonstrated experience in dealing with external vendors and suppliers in the network industry
• Excellent knowledge of remote access technology, environments, management and monitoring tools associated with EY security systems

To qualify for the role, you must have

• You must be a Self-starter who can operate without direct supervision on multiple complex projects and tasks in parallel
• Present complex and difficult messages skilfully, using a variety of media and methods. 
• Produce writing that contains clear, precise descriptive language. 
• Experience with infrastructure implementation/management, service/operations management, etc.
• Maintains awareness of related new and emerging technologies.
• Knowledge of Windows and Mac Operating systems specifically around networking.
• SIEM reporting and data mining capability.
• Intermediate scripting knowledge, preferably Python and bash (Linux), PowerShell (Windows)

Technology requirements

• Zscaler Cloud Security technologies
• SonicWall VPN technologies
• SD-WAN awareness preferably Versa
• Wider cloud technologies, SAML Integrations, Azure AD
• Firewall (Check Point/Palo Alto/Fortinet)
• In depth understanding of networking concepts, including IoT, IPv4 and IPv6 and how to deploy and configure in the security product set.

Ideally, you’ll also have

• Bachelor's degree in a technical discipline such as Engineering or Computer Science or a related discipline, plus an industry accreditation or equivalent work experience
• Demonstrable experience in various aspects of Security technology infrastructure design and implementation.
• Security related Professional qualifications
• Service management qualifications [ITIL Foundation]

What we look for

We look for inclusive, proactive, high achieving team players who show a passion for the technology and services that it delivers. We are a small team, in diverse locations providing a service at global scale. This will necessitate an individual who is flexible in their working patterns with a strong work ethic to do the right thing at the right time – even if that is late evening or at weekends.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.