Customer Service Professional with German (hybrid)

Foundever is one of the leading companies in providing solutions in the field of business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics!

Customer Service Professional with German

GDAŃSK - hybrid mode - 2 from the office

Your daily tasks:

• Providing the highest level of customer service (phone/e-mail) in fin-tech industry;
• Answering incoming calls and meeting targets set by the customer and management;
• Following company policies and procedures, ensuring quality;
• Performing daily tasks in an efficient and timely manner;
• Achieving quality goals for calls and customer satisfaction.

What do we expect from you?

• Language: Proficiency in German (C1) and basic English (A2);
• Experience: Cool if you have experience in sales;
• Technology: Knowledge of MS Office and developed computer skills;
• Personality: Motivated and enthusiastic.

Advantages will be:

• Ability to prioritize and plan;
• Independence AND ability to work with minimal supervision;
• Ability to solve problems;
• Attention to detail;
• Sales skills;
• Soft skills.

Working conditions:

• Type of contract you choose yourself (freelance contract for students or employment contract);
• Basic salary + bonuses;
• Flexible working hours: 7:00 am - 10:00 pm, Monday - Sunday (5 days per week, 8 hours a day);
• hybrid work (only 2 days from the office in Gdańsk).

What else should you know?

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
• We offer private Medicover insurance;
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
• Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.