Technical Support (API)

🚀 Join our team at Foundever! 🚀 

We are seeking a Customer Service Professional who is passionate about fashion, quality-focused, and experienced in using customer service platforms such as Salesforce and Microsoft Office. This role is essential for delivering an exceptional customer experience across all interactions, managing a variety of communication channels (phone, email, chat, and WhatsApp) with agility and efficiency.

🌟 Technical Support (API) 🌟

Location: Warsaw

About the role:

We're looking for an API Solutions Expert to work closely with enterprise customers and engineers to resolve complex issues and scale systems. You'll manage tasks from report to completion, collaborating with technical teams to optimize API performance. If you're passionate about problem-solving and building scalable solutions, we'd love to hear from you!

Your daily tasks:  

✅ Troubleshooting and handling complex client inquiries via via the main support channels ;

✅ Managing assigned cases and providing the best possible solutions to meet client needs;

✅ Investigating root causes of issues using tools like Chrome Dev Tools, application logs, and monitoring systems;

✅ Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present;

✅ Developing regular reports to track platform health and quality;

✅ Contributing to the creation of technical documentation and internal knowledge base;

What do we expect from you?

🌍 Language: Proficiency in English (C1);

💼 2+ years in technical support or a similar technical role; experience with B2B and SaaS products is a plus;

💻 Skills:

• Strong understanding of REST APIs and/or GraphQL APIs;
• Experience diagnosing and troubleshooting web and mobile applications;
• Knowledge of Single Sign-On (OAuth, SAML, SCIM)

🌞 Personality: Motivated, energetic, with strong problem-solving and multitasking skills

Advantages will be: 

📝 Ability to prioritize and plan effectively;

💪 Independence and the ability to work with minimal supervision;

🔍 Attention to detail; 

🏅 Experience in B2B customer interactions;

🤝 Excellent communication and soft skills;

Working conditions:  

📜 Type of contract you choose yourself (freelance contract for students or employment contract); 

💰 Basic salary + bonuses; 

🏢 Work from our modern office in Warsaw.

What else should you know?

💸 Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.); 

💊 We offer private Medicover insurance; 

🏆 Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 

📈 Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.