Solutions Architect

At Gainsight, we believe that people come first. Our Human-First culture is at the heart of everything we do—shaping how we work, collaborate, and grow together. We’re not just building technology; we’re creating an environment where our employees feel valued, empowered, and inspired to make an impact.

As a Solutions Architect, you will play a key role in designing, implementing, and optimizing solutions that help our clients get the most out of Gainsight’s platform. You’ll collaborate with global teams, work on challenging projects, and be part of a company that genuinely cares about its people.

If you’re passionate about solving complex problems, working with cutting-edge technology, and being part of a supportive and innovative team, this role is for you!

Why Join Gainsight?

✔ Human-First Culture – A people-first company where employees feel valued and supported.

✔ Career Growth & Learning – Continuous development opportunities in an international environment.

✔ Work-Life Balance – Paid seasonal holidays & extra recharge days off.

✔ Exciting Projects & Global Collaboration – Work with teams across the US, India, and beyond.

✔ Supportive Work Atmosphere – A team that values open communication and collaboration.

Your Mission as a Solutions Architect:

• Design and implement scalable technical solutions tailored to client needs using Gainsight’s platform.
• Collaborate with cross-functional teams (Engineering, Product, and Customer Success) to align solutions with business goals.
• Provide expert guidance on API integrations and ensure seamless system connectivity.
• Develop and optimize technical architectures, ensuring best practices and long-term scalability.
• Work closely with clients, understanding their challenges and translating business needs into effective solutions.
• Create and maintain technical documentation, knowledge bases, and best practice guides.
• Act as a mentor for junior team members and contribute to internal training initiatives.

The Skills and Expertise We Value:

• 3+ years of experience in Professional Services, Enterprise Product Implementation, or a related field (experience in SaaS is a big plus!).
• Experience working in Customer Success roles (CSM, CS Ops, etc.), ideally using Gainsight or similar platforms.
• Strong technical foundation in: CRM platforms (Salesforce, HubSpot, etc.) and Relational databases & data integration processes (SQL, querying, joining, and transforming large datasets)
• Ability to work cross-functionally, staying connected with both internal teams and customers.
• Excellent English communication skills – you’ll be working with teams and customers across different countries. 
• Strong interpersonal skills – ability to explain technical concepts clearly to different audiences.

Additional Skills That Make You Stand Out:

• Thrives in a fast-paced environment – you can manage multiple projects and priorities without losing focus.
• Resourcefulness & strategic thinking – you love troubleshooting and finding creative solutions.
• Self-motivated & eager to learn – you pick up new concepts quickly and stay curious.
• Strong attention to detail & documentation – you ensure accuracy in everything you do.
• Comfortable working with global customers across different time zones.

👉 Bonus: If you have Gainsight Admin experience, that’s a huge plus!

What We Offer (Perks & Benefits)

We don’t just talk about work-life balance—we make it happen.

• Private Medical Care through Enelmed
• Multisport Card for fitness & wellness access
• Fully paid seasonal holidays & 4 additional recharge days off per year