Customer Care Specialist (German Speaking Required)

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for an independent contractor in Warsaw to work on assignments as a Customer Care Specialist (Contract). In this dynamic role, you will be required to operate at an impeccable level of consistency while assisting, supporting, and resolving technical issues for our global base of campaign organizers, donors, and more. You will need to work independently and manage your schedule so you can adhere to internal SLAs and respond to customers in a timely and effective manner.

The Job…

• Make a difference by offering human support to our customers, connecting directly with organizers who are gathering support from their communities, and generous donors who impact the success of each cause
• Work in a dynamic environment, where you’ll need to be resourceful, creative, adaptable, and solution focused 
• Help our customers to successfully transfer raised funds to their bank accounts, coach them to succeed through their fundraising experience, and help them navigate tricky troubleshooting scenarios - all through some of the most exciting and tough moments of their lives
• Provide support via live chat and email, and passionately champion customer feedback to improve the GoFundMe experience 

You…

• C1 fluency or higher in English required
• C1 fluency or higher in German required
• Previous experience of working with customers (it doesn't have to be in customer care teams, we can teach you everything)
• Empathetic approach to your customers need

Have a glance at our core values that we implement in our Customer Care teams

• Metric and goal driven - We set high standards so we can provide a human and effortless experience to our customers. You enjoy challenging yourself and holding yourself accountable to reaching targets!
• Customer Centric - You care about the experience our customers have and understand the impact you have on their GoFundMe experience.
• Compassionate - Are you someone who truly cares about people and wants to help them? Are you emotionally intelligent and can adjust your approach based on the customer’s situation?
• Adaptable - You enjoy being part of a growing organization. You thrive under new challenges and in an ever-evolving environment!
• Effective communicator - You’ll be in constant contact with our customers via different communication channels, will need to be a strong writer and someone that is able to confidently use communication as a tool to address our customers’ needs.
• Tech-Savvy - Are you comfortable working in an online space, learning new tools quickly, and troubleshooting tech-issues?
• Critical, solution-minded thinker - Can you identify potential challenges, trends, and propose solutions? Everyone owns the success of our team!
• Attention to detial - Did you notice "detail" is misspelled?
• Resourceful - Are you able to research independently, organize your resources effectively and discover creative solutions to challenges you may encounter?

Why you’ll love it here...

• Market competitive pay, based on project scope, experience and other factors
• Fully remote work in Poland, with onboarding in Warsaw office,
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.