Client Experience Specialist ll (English, German)

About the job

In this role, you will own the search advertising strategy for clients across the entire business cycle. You will lead search quality with the Large Customer Sales (LCS) teams through pitching and activating products to lead performance. You will act as an advisor and consultant across functions, Global teams, and with client advocates within Google.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Apply knowledge of the market, industry, products, and tools to offer solutions for our clients business issues.
• Dive the client’s business objectives and work with them to lead the conversation on a strategy to drive performance and the right investment.
• Work with cross-site and cross-functional teams to drive short- and long-term account growth.
• Drive conversations on measurement and attribution (along with the Measurement and Attribution specialists) of Search or Video media.
• Manage a book of business, working across the business cycle with in-country teams (e.g.,plan, pitch, implement, and optimize).

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
• 1 year of experience working in customer relationship development, account management, media consulting, or a similar role.
• Ability to communicate in English and German fluently to support client relationship management in this region.

Preferred qualifications:

• Experience in advertising sales, digital marketing, consulting or media specific industry.
• Ability to take ownership of accounts, deliverables, and Key Performance Indicators (KPIs).
• Excellent project management skills, with the ability to oversee multiple solutions supported by internal teams.
• Excellent problem-solving skills with the ability to process large data sets and identify patterns of significance.

Benefits

• Health and Wellbeing (Medical, dental, and vision insurance for employees and dependents)
• Financial wellbeing (Competitive compensation, regular bonus and equity refresh opportunities)
• Flexibility and time off (Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, and holidays)
• Family support and care (Fertility and growing family support, parental leave and baby bonding leave)
• Community and personal development (Educational reimbursement)
• Googley extras (Inspiring spaces to work, recharge, and collaborate with fellow Googlers)