Junior Operations Specialist in Customer Support (German)

Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference for air travelers while being supported by our proprietary Artificial Intelligence technology.

Salary offered: 5500 - 7000 PLN gross/month (plus up to 3000PLN performance bonus)/month

Type of contract: Employment

Locations: Kraków/Gdańsk/Warszawa

Type of Work: Hybrid (1 day in the office/month)

What you’ll do:

• Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
• Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.



Ideally, you’ll bring with you:

(Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).

• Fluent communication in English and German (both spoken and written, minimum C1 level).
• Experience working with targets (nice to have).
• Eagerness to learn about the airline industry and customer service.
• Satisfaction from helping people and willingness to go the extra mile for them.
• You enjoy following procedures with attention to detail.
• Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.

Please submit your CV in English.

Perks and benefits:

• Internal training programs and knowledge-sharing events.
• Personalized progression plan.
• Access to mindfulness and wellbeing platform (Mindgram).
• Pre-paid virtual card.
• Language classes.
• Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
• Unlimited, free use of AirHelp's services.
• Annual travel allowance.
• Team days.
• Events and parties.

About AirHelp

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.5 million passengers in receiving their rightful compensation, and we've protected over 8 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. 

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. 

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!