Commercial Operations Analyst, Google Cloud

Minimum qualifications:

• Bachelor's degree in Business Administration, a related field, or equivalent practical experience.
• 6 years of experience in customer contracting and agreement management.
• Experience writing and discussing agreement documents, proposal documents, and Statements of Work for professional services engagements, or other agreements for technology services.

Preferred qualifications:

• 5 years of experience in consulting services partnering with sales teams to draft customer agreements for technology services businesses.
• Experience advising on the legal implications of agreeements terms and conditions.
• Experience building effective relationships with stakeholders.
• Experience with process improvement and automation.
• Experience in Vendor Management.
• Ability to facilitate communication between technical and business stakeholders and to be detailed- and process-oriented.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will leverage an extended workforce team of Contracting Agents who themselves are responsible for the development and execution of agreements, leveraging pre-approved language for the contracting artifacts, aiming at a high degree of standardization. You will act as a contact point in their region for the extended workforce function and sit between the Go-to-Market teams and the Contracting Agents.

In this role, you will create the contracting artifacts (i.e., Statement of Works, Order Forms, and subcon agreements) that meet the needs of each customer, while also looking for opportunities to streamline the agreement process and remove any friction.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Liaise with various teams (Business, Governance, Commercial, Legal, Partners, and internal support teams) to create final executables focused on time, quality, and accuracy, and remove friction in the process.
• Raise issues with approved scoping language and estimates. Improve existing agreements snippets with the aim to increase the repository of pre-approved language to increase efficiencies.
• Be accountable for quality agreements leading to high customer satisfaction.
• Ensure agreement artifacts are compliant, meet legal standards, and manage agreement risk and financial health.
• Oversee the executable contract process through to closure, executed by Contracting Agents inclusive of required approvals with process improvement prioritized. 

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.