Senior Manager, gTech Ads, Customer Success Acceleration

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 11 years of experience in delivery/client engagement or operations in Sales, Marketing Operations, or Sales Enablement.
• Experience in a People Management role.

Preferred qualifications:

• 8 years of experience in strategy consulting in the media or advertising industry.
• Experience managing cross-functional and cross-regional partnerships.
• Knowledge of online and offline advertising solutions and the media landscape.
• Ability to identify and prioritize strategic or tactical business opportunities.
• Ability to engage with and influence executive leadership with excellent communication skills.
• Excellent investigative and structured problem-solving skills.

About the job

As part of gTech ads GCS, the Customer Success Acceleration (CSA) team strives to deliver an excellent experience and business outcome for every GCS Customer every time. CSA is an integral part of Google's critical growth engine for medium and large-sized businesses across the globe. Through our long-term partnership with the Mid-Market Sales (MMS) team, we are dedicated to understanding our customer's business goals and providing the best insights and advertising solutions to drive their business success.

As a CSA Manager, you'll lead a team of Digital Marketing Strategists who work collaboratively with Mid-market Sales teams to drive customer success and grow the business at the EMEA market group or cluster level for our Google Client Solutions (GCS) advertisers. As the strategic advisor to the Account Executives, you will lead in developing and executing integrated media solutions, client and market-level insights, and strategies. You will motivate and coach your team to provide consultative and insights-based direction to our GCS MMS customers, using a range of premiere to scaled strategies.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Lead a team of high-performing Digital Marketing Strategists who work collaboratively with EMEA's Google Customer Solutions Mid-Market Sales teams.
• Achieve quarterly goals and growth objectives for multiple segments at the market/business-model level while overseeing the out-of-quarter opportunities.
• Coach and develop the team to enable advertisers to maximize opportunities, improve performance and enhance Return on Investment for Lead Generation, E-commerce, and Multi-channel businesses.
• Partner with Sales Leadership to provide the right insights and strategies for customer and GCS MMS growth.
• Collaborate cross-functionally with Sales, Marketing, Product, other gTech, and Program Management teams to enable Google's Go-to-Market strategy for Ads solutions across the Mid-Market segment of customers.

Benefits: 

• Health and Wellbeing (Medical, dental, and vision insurance for employees and dependents)
• Financial wellbeing (Competitive compensation, regular bonus and equity refresh opportunities)
• Flexibility and time off (Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, and holidays)
• Family support and care (Fertility and growing family support, parental leave and baby bonding leave)
• Community and personal development (Educational reimbursement)
• Googley extras (Inspiring spaces to work, recharge, and collaborate with fellow Googlers)