Freight Cost Team Leader

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your daily tasks may include:

Leadership

• being responsible for overseeing and managing Freight Cost functions

• acting decisively and engaging effectively with key stakeholders

• serving as a single point of contact for any Freight Cost issues and escalating if required

Customers

• managing freight bill disputes directly with freight forwarders

• validating information with OpCos and requesting approvals when required

People

• liaising with the Continuous Improvement team to support implementing operational and system improvements

Operations

• providing ongoing visibility into freight cost activities and performance – monitoring against SLAs

• validating freight cost calculations

• approving costs for invoicing

• monitoring and managing extra cost claims, evidence, and approvals

• analyzing invoice mismatches informed by freight forwarders, comparing against OTM Rate cards, and identifying the reason code and root cause

• analyzing and optimizing freight cost settlement activities to standardize processes across OpCos

• focusing on service excellence by meeting the agreed response times and quality.

You are a good match if you have:

• 4-5 years’ experience in Supply Chain

• bachelor Degree or equivalent, preferably in Management, Business, Logistics, or related field

• good understanding/experience with OTM

• understanding of transportation rules, regulations, standard processes and business policies

• experience working in freight bill audit processes

• ability to develop and manage client and carrier relationships

• strong analytical and problem-solving skills

• professional written and verbal communication and interpersonal skills

• proficiency with Microsoft Office

• experience working for a multinational organization and working with colleagues internationally.

You are a perfect match if you also have:

• University Degree in Management, Business, Supply Chain, Logistics, or related field

• experience working in a shared services, process driven or service center environment

• training and certification in Six Sigma or LEAN, or similar quality management experience

• FMCG/AlcoBev industry experience

• proficiency with ERP systems (e.g., SAP)

• excellent written and verbal English

• second language preferred.

What we offer:

• Private Medical Healthcare

• Performance bonus

• Pluxee card

• Life insurance

• Referral program

• Development opportunities

• Local and global job opportunities within HEINEKEN

• Hybrid work model

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.