Junior Collections Specialist with Portuguese

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• monitoring customer accounts and detecting overdue payments

• collecting and analysing data for selected payment and debt history

• reaching out to customers to discuss their debts

• owning the customer ledger and being responsible for keeping it clear and meeting collection targets

• acting as a Business Partner to OpCos (e.g. Cash / Pre-Legal Collectors, Sales, Customer Service) in order to provide timely and accurate data and ensure effective collections

• working collaboratively with other HGSS teams (Front and Back Office) to ensure effective delivery of collection processes and adherence to standards

• managing customer account relationships and ensuring a high level of service is provided at all times

• handling incoming and outgoing calls with customers

• identifying held orders and taking appropriate actions to resolve them; managing the credit limit exceeded process in accordance with the credit policy

• supporting and contributing to the delivery and implementation of continuous improvement projects in collaboration with OpCos and HGSS, in line with HEINEKEN’s standards

• regularly updating the Team Leader on developments, progress, and collection issues or opportunities

• driving personal development in finance-specific skills and business knowledge through implementation of a development plan

• ensuring process controls, policies, and compliance requirements are followed and recommending improvements where appropriate

• maintaining complete and up-to-date process documentation.

You are a good candidate if you have:

• Portuguese language skills at C1 level

• English language skills at minimum B2 level

• experience in the Order-to-Cash (OTC) collections area, with a solid accounting background

• understanding of the full end-to-end Order-to-Cash process and business context

• experience working in a multinational environment, ideally in a Shared Services Centre

• proficiency in Excel (required); experience with SAP and Cisco systems is a strong advantage

• strong customer focus and ability to build and maintain professional relationships

• excellent communication, negotiation, and problem-solving skills

• resilience and confidence in handling resistance in a constructive and professional way.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.